EMERGENCY WORK ORDERS are after normal working hours.
In the event of any one of the emergencies below, residents should call anytime, 24 hours a day, 7 days a week: 252.661.6050
Residents will be charged a $50 nuisance fee if the emergency number is dialed and the situation does not fall under the emergency items listed below.
Apartment front or rear entry doors: If not shutting and/or locking, this is an emergency issue.
Water heater or refrigerator not working on a Saturday or Sunday.
Commode: stopped up/not flushing correctly. If you only have one commode this is considered an emergency issue.
Heat: No heat in your apartment is an emergency issue IF the outside temperature is below 55 degrees. DO NOT use stove/range as heat source.
Issues that are life threatening or hazardous to health or causing major damage to inside or outside of apartment.
Electric shorts in outlets (smoking, sparks, etc.).
Water line broken: line cannot be shut off.
Lost keys: locked out of apartment. If you have locked yourself out of your apartment or lost your keys - neither is an emergency.
Residents are asked to notify WHA staff members of suspected illness in the event that a home visit is anticipated, or a maintenance repair is needed in your home, so we may better prepare our staff. Residents are encouraged to contact WHA staff by telephone, or email.